Policies
Refunds
Draft wording, waiting for legal review. It may change before the shop opens.
If you have a problem with a purchase, contact us with your order number.
When we refund
An administrator reviews each request. Refunds go back to the card, mobile money or bank account used to pay, in the same currency.
What a refund means
When a refund is made, the book is removed from your library. The reason and the administrator who made the refund are recorded.
Timing
Paystack usually returns the money within a few working days.
Last updated 14 November 2026.